Keep your card in sight
Shield your PIN at an ATM or payment terminal. Don’t accept help from strangers or let someone take your card away.
STAY INFORMED. STAY IN CONTROL.
Protect your details.
Protect your money.
A little caution makes a big difference. Know what to look out for, keep your banking details private, and get help when something feels wrong.
Lost your card or noticed a transaction you don’t recognise?
Contact the bank promptly. Don’t wait for a chat response.
SIMPLE HABITS. STRONGER PROTECTION.
Make safer banking
part of your everyday.
Whether you’re at an ATM, on your phone
or speaking to someone online.
Protect your devices
Use a screen lock and keep your phone and banking apps updated. Never give an unexpected caller remote access to your device.
Secure your access
Use a strong, unique password. Keep verification codes private and sign out after using a shared device.
Check before you pay
Confirm the recipient and payment details before transferring money. Make banking deposits into your own account, never a staff member’s personal account.
PAUSE BEFORE YOU RESPOND
A familiar name
isn’t proof of trust.
Fraudsters can pretend to be a bank, a friend or a trusted business. A logo, caller name or urgent message doesn’t prove who is contacting you.
Stop. Check. Confirm.Contact the bank using details you find independently, not those in a suspicious message.
“Your account will be blocked.”
Pressure to click a link or reveal a code is a warning sign. Don’t follow the link. Check with the bank directly.
“Read out the OTP we just sent.”
Never disclose a one-time password, even to someone who knows your name or claims to work for the bank.
“Pay into my account to get started.”
Don’t send banking deposits to a staff member’s personal account. Verify payment instructions through official channels.
WHEN SOMETHING FEELS WRONG
Act quickly.
Speak to the bank.
Whether it’s a lost card, suspicious message
or an unrecognised transaction.
Stop the interaction
End the call or conversation. Don’t send more money, click further links or share any more details.
Contact FIT MFB
Explain what happened and ask the team about protecting the affected card or account. This page and FIT Assist cannot block cards or reverse payments.
Keep a record
Save the message, time and transaction reference. Ask the team how to provide evidence securely. Never include your PIN, password, OTP or CVV.
ASK QUESTIONS. KEEP SECRETS PRIVATE.
Use FIT Assist safely.
Ask general questions about banking and security. Never paste confidential details, card numbers or identity documents into chat.
FIT Assist is currently a guided assistance. It cannot investigate a transaction, access your account or take emergency action.
CLEAR ANSWERS
Your security
questions, answered.
If you’re unsure, pause and contact the bank.
Will FIT MFB ask for my PIN or OTP?
No. Never give your PIN, password, OTP or CVV to anyone through a call, message, email or FIT Assist conversation.
I shared a code or clicked a suspicious link. What next?
Stop using the suspicious page and contact FIT MFB promptly through its official contact details. Tell the team what happened and ask how to secure the affected account. Don’t send the code again.
Can FIT Assist block my card?
No. The guided assistant cannot block cards, access accounts or reverse payments. Contact the bank directly for help with a lost card or suspected fraud.
Is a message safe if it uses the bank’s name or logo?
No. Names and logos can be copied. Don’t use a link or number in a suspicious message to verify that same message. Find the bank’s contact details independently.
How do I raise an unresolved complaint?
Start with FIT MFB and keep your complaint reference and correspondence. For information about escalation, consult the CBN’s official complaints guidance ↗.