Accounts & applications
Find account-opening and loan forms, then confirm the requirements with our team.
Explore application formsCONTACT & SUPPORT
A real conversation.
A clearer next step.
An account question, a business plan or a little guidance. Get in touch with the FIT MFB team.
Lost card or suspected fraud? Call the bank promptly. FIT Assist cannot block cards or reverse payments.
Get security help →THE RIGHT PLACE TO START
How can we help?
Choose a route that fits your question.
MEET US IN ENUGU
Closer to your
everyday banking.
Plot HY298, Heliu Business District and Residences,Enugu–Port Harcourt Expressway,
Enugu State, Nigeria.
Monday–Friday
8:00am–4:00pm · Nigeria time (WAT)
Loads Google Maps using the bank’s address. Check the destination before travelling.
Call before travelling to confirm availability, including public holidays.
PREPARE FOR YOUR NEXT STEP
Application forms.
Use the bank’s published forms and confirm
how to submit documents securely.
Individual account
Start preparing an application for your personal banking needs.
Open individual account form ↗Corporate account
Find the application form for a company or business account.
Open corporate account form ↗Loan application
Discuss the loan purpose and current requirements with the bank.
Open loan application form ↗These are the bank’s published PDF forms. If a form does not open, contact the team using the contact options. Opening or downloading a form does not submit an application.
WE’RE HERE TO LISTEN
Start a conversation.
Request a callback.
Ask about a product or leave a number for the customer-service team to call.
Keep your banking details private.
Never include a PIN, password, OTP, CVV, account number, card number, BVN or identity documents. This is an enquiry, not an account or loan application.
For a lost card or suspected fraud, call 0707 032 6502 or 0806 421 6878. Don’t wait for a callback.
Monday–Friday, 8am–4pm WAT. A preferred callback time is a request and depends on team availability.
WRITE TO THE TEAM
Prefer your own email app?
Choose what you’d like to discuss and open an email to customer service.
Never include your PIN, password, OTP or CVV. Ask the bank how to send supporting documents securely.
Open email to customer service ↗
Opens your email app with a subject. Write and send the message there; this page does not send or store an enquiry.
customerservice@fitmfb.comHELP US PUT THINGS RIGHT
Raise a concern.
Keep a clear record.
Contact customer service with a clear description of the issue. For a lost card or suspected fraud, call promptly.
Email a complaint ↗Explain what happened
State the issue and when it happened. Keep banking credentials out of your message.
Keep your reference
Ask for a complaint reference and expected response timeline. Save your correspondence.
Follow up if unresolved
Follow up with the bank using your reference. For escalation information, see the CBN’s complaints guidance ↗.
A FEW QUICK ANSWERS
Before you get in touch.
When can I reach the team?
The published working hours are Monday–Friday, 8am–4pm Nigeria time. Check with the bank about public-holiday availability.
Can I apply directly on this page?
This page provides links to the bank’s application forms. Contact FIT MFB to confirm requirements and the approved submission channel.
How do I know my enquiry was sent?
The enquiry form shows a reference only after the email service accepts the request. This does not confirm that a staff member has read it. The separate “Open email” link opens your email app; you must send the message yourself.
Can FIT Assist access my account?
No. FIT Assist is a guided information demo. It cannot access balances, handle transactions, block cards or submit complaints.