Please call the Customer Service Centre on 07070326502, 08064216878 or send an email to customerservice@fitmfb.com

It stands for Nigeria Uniform Bank Account Number, a 10-digit standard account number used across all banks. NUBAN is your bank account number

This may be due to an error or network issues. Please log out and log in again. If challenge persists, please call the customer service centre on 07070326502, 08064216878

Transfer Limits may vary based on class of account or what digital channel is being used for the transaction.

The Federal Government of Nigeria (FGN) released a policy directing all banks to apply a Stamp Duty Charge of N50 when you receive N10,000 and above effective February 1, 2020. This fee is remitted straight to the Central Bank of Nigeria (CBN).

No. A withdrawal slip, located in all branches is all that is required to withdraw cash,

Your company / organisation will write the bank to introduce the prospective account holder to the bank for account opening.

Current accounts become dormant after 6 months of inactivity.

No. savings accounts do not go dormant.

Accounts are opened within 24 hours upon submission of complete documentation.

Yes. Account update requests can be made at any of time.

Withdrawals at other banks' ATMs typically cost ₦100 per ₦20,000 withdrawal, with potential additional surcharges for off-site locations.

It is an 11-digit number that acts as a universal ID in the Nigerian banking industry, introduced to reduce fraud and enhance security.

You can link it by visiting a bank branch, using the bank’s mobile app, or via USSD codes.

Dial *565*0# on your registered mobile number.

No, you are only allowed to have one, which links all your accounts across all banks.

Visit our bank with a valid ID and utility bill to fill out a reactivation form.

Immediately block the card via the bank’s USSD code, mobile app, or by contacting customer support.

Report the incident to our bank’s support team immediately for a reversal.

Contact or Customer Service Centre immediately on 07070326502, 08064216878 to freeze the account and report the transaction details.

No, we advise that you never disclose your PIN, OTP, or password to anyone, including bank staff.

Do not share your BVN with unauthorized parties. Only use our official bank channels for linking.

This is a service that allows you to manage your bank account and perform transactions using your smartphone.

All FIT MFB customers with smartphones, Android or iOS, can access the Zenith Mobile App.

The FIT MFB Mobile App enables you to conduct inter-bank transfers and transfers to other banks. Additionally, you can use the app to pay bills like electricity, DStv, betting schedule bill payments, view your bank statement and so much more.

For transactions between
N0 - N5000 fees are N10.75, N5,0001 - N50,000 fees are N26.88
N50,001 and above the fees are N53.75
For Bill Payments - #100

Go to your Play Store or App store to download the Zenith Mobile App. After you download, launch the app and register.

Yes. You can enable at the point of login.

Log into the FIT MFB bank mobile app Tap settings located at the overview section Select Biometrics to enable or disable

Debit Card - N200,000 Branch Registration + OTP - N2,000,000 Hardware/etoken Registration - N5,0000,00-N25,000,000

Transaction Pin is a four-digit code created at the point of registration. It is used to complete transactions.

To reset your 4-digit PIN, Access the menu and click on "Settings. Then, select "Reset PIN." Choose your authorization mode, enter a new PIN, confirm the new PIN, and input either your card or token details. Finally, click "Confirm"

Password is a six-digit code created at the point of registration and to Login in to the FIT MFB Mobile App

To change your FIT MFB Mobile App password, go to the menu, select 'Settings', then click on 'Change Password.' Enter your old password, set a new password, and confirm the new password. To change your FIT MFB Mobile App password, go to the menu, select 'Settings,' then click on 'Change Password.'